Wednesday, February 04, 2009

The Sad State of the USPS

It's no secret - everybody loves to trash-talk their local postal service... But lately I've learned that the USPS tracking system is just primitive compared to Canada's! I mean, what kind of use is a tracking system that updates less than once every few days?

My order of T-shirts from Jeph Jacques' QuestionableContent.net arrived in the mail today... and the tracking system message still hasn't changed since the first day about 5 calendar days ago (it says the sender notified them electronically of the shipment but not that the postal service has received it).

Just to put this into some context, I regularly receive packages here in Canada and when the tracked package arrives, I start using the domestic tracker instead. Canadians get moment-by-moment updates. When the item arrives at the border for processing, we're told when it leaves the customs office, when it's in transit between sorting facilities, and even when it's "out for delivery."

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